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STARVELA
Reading

Legal

Refund policy

Every reading is prepared for one person, from their own details, the moment they order. That is why sales are final. If we get something wrong, we put it right.

Last updated September 28, 2026

All sales are final once preparation begins

A reading is personal digital content, calculated and written for you from the birth details you give us. We start preparing it as soon as your payment is complete, and from that point we do not offer refunds for a change of mind or because a reading was not what you hoped for. Please read the description of the reading and check your details before you order.

When we fix it, prepare it again, or refund you

This does not affect your right to receive what you paid for. If any of the following happens, write to [email protected] from the address you ordered with and we will fix the reading, prepare it again, or refund you in full:

  • It does not arrive. Readings are delivered by email within 24 hours. Check your spam folder first; if it is not there, write to us and we will send it again, or refund you if we cannot deliver it.
  • It is technically defective. For example, the file will not open, pages or chapters are missing, or the text is garbled.
  • It uses the wrong details because of our error. For example, a calculation does not match our published methods, or the reading uses a date, time or place different from the one you entered.

If you notice that you entered a detail incorrectly yourself, reply to your confirmation email as soon as you can. We will do our best to help, but we cannot promise a free replacement once a reading has been prepared from the details you gave.

If you are charged twice or charged the wrong amount, we refund the difference straight away.

Right of withdrawal in the EU and UK

If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. For digital content such as a reading, that right ends once supply begins, but only if you asked us at checkout to start straight away and acknowledged that you would lose it. We ask for that consent with a separate checkbox that is never pre-ticked, and we confirm it in your order confirmation email. Your other statutory rights, including your rights if the reading is not as described or is defective, are not affected.

No subscriptions

A reading is a one-time purchase. We do not enroll you in any subscription or recurring charge.